Welcome to aghjmoq. Please review this Return & Exchange Policy carefully before making a purchase. This policy applies to eligible products purchased through our website.

Return and Exchange Window

Customers may contact us to request a return or exchange within 14 days after receiving the product. After this period, we may be unable to accept a return or exchange request unless required by applicable law.

Return and Exchange Conditions

To be eligible for a return or exchange, the product must meet the following conditions:

• The product is unused, undamaged, and in its original condition

• Original packaging, accessories, manuals, tags, free gifts, and related items are complete

• The customer can provide an order number or proof of purchase

• The product is not clearly marked as non-returnable or non-exchangeable

We reserve the right to inspect returned products. If a product shows signs of use, customer-caused damage, missing parts, severely damaged packaging, or any condition that affects resale, we may refuse the return or exchange or issue only a partial refund.

Non-Returnable Items

The following items are generally not eligible for return or exchange:

• Orders outside the return and exchange window

• Products damaged due to misuse, improper installation, improper storage, or customer-caused reasons

• Products that have been clearly used, damaged, altered, washed, or cannot be restored to their original condition

• Products that cannot be returned due to safety, hygiene, legal, or supplier restrictions

If the product page, checkout page, or applicable law states otherwise, the specific terms will apply.

How to Request a Return or Exchange

To request a return or exchange, please contact us at service@mail.aghjmoq.com and provide the following information:

• Order number

• Name and email address used for the order

• Product requested for return or exchange

• Reason for the request

• Photos or videos if the issue involves damage, defect, wrong item, or missing item

We will provide further instructions based on the order details. Please do not send any product back before receiving return confirmation or return instructions from us. Unauthorized returns may be refused or delayed.

Damaged, Defective, or Incorrect Items

If customers receive a damaged, defective, incorrect, or non-conforming product, they should contact us as soon as possible at service@mail.aghjmoq.com and provide clear photos or videos for review.

Once verified, we may offer an exchange, replacement, return and refund, or another reasonable solution depending on the situation.

Returns for Non-Quality Reasons

If customers request a return for personal reasons, such as no longer needing the product, ordering the wrong item, choosing the wrong option, or other non-quality-related reasons, customers are generally responsible for the return shipping cost.

Customers are responsible for the risk of loss, damage, or delay during return shipping. We recommend using a trackable shipping method.

Return Shipping Costs

If the return is due to damage, defect, wrong item, or an issue caused by us, we will cover reasonable return shipping costs or provide an appropriate solution after verification.

If the return is not caused by our error, customers are responsible for return shipping costs. Original shipping charges, if any, are generally non-refundable unless the return is due to our error or required by applicable law.

Exchange Policy

Exchanges are subject to product availability. If the same product is unavailable, we may offer a refund, suggest an alternative product, or provide another reasonable solution.

We may need to receive and inspect the original product before sending an exchange item. Processing and delivery times for exchange orders may vary depending on inventory, address, and carrier conditions.

Refund Method and Timing

After the returned product is received and inspected, if the return is approved, the refund will be issued to the original payment method.

Once an approved refund has been processed, the funds will usually be returned within 7 business days. The actual posting time may vary depending on the customer’s bank, card issuer, PayPal, Klarna, or other payment service provider.

Order Cancellation

If customers need to cancel an order, they should contact us as soon as possible at service@mail.aghjmoq.com. Once an order has entered processing, packing, or shipment, it may no longer be possible to cancel it.

If the order has already been shipped, customers may request a return after receiving the product according to this policy.

Refused or Undeliverable Packages

If a package is returned due to an incorrect or incomplete address, failed delivery, refusal of delivery, or failure to pick up the package, we may assist with a refund or reshipment after the returned package is received.

Any additional shipping costs or deductions may be the customer’s responsibility unless the issue was caused by us.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Customer Service Email: service@mail.aghjmoq.com